The Marketing Move Physio Practice Owners Can’t Afford to Ignore: How Retargeting Supercharges ROI

Why Growing Physiotherapy Practices Are Losing New Patients (and Staff) Without Knowing It

If you’re running a busy physiotherapy practice and pulling in $500K+ annually, you’re likely focused on growth, efficiency, and making the most of every marketing dollar. Yet there’s one marketing strategy that’s still wildly underused in the physio world—despite delivering some of the highest ROI available.

That strategy is retargeting.

This article breaks down exactly how retargeting works, why it’s essential for scaling your practice, and how it can help you book more new patients and attract better staff—without increasing your ad budget.

What Is Retargeting and Why Does It Matter?

Retargeting is a form of digital advertising that targets people who have already interacted with your website or content—but didn’t take the action you wanted them to.

In plain terms:

• Someone visits your website but doesn’t book an appointment.
• You follow them around the internet with targeted ads that remind them to return.

This works because most patients don’t book on their first visit. In fact, 97% of website visitors don’t convert immediately. They usually need 5–7+ touch points before they’re ready to take action.

Retargeting helps you:

• Stay top of mind with warm leads
• Build trust over time
• Increase conversions without chasing cold audiences

Why Retargeting Crushes Cold Advertising

Unlike cold traffic ads (targeting people who don’t know you), retargeting focuses on warm leads—people who’ve already shown interest.

Here’s what makes it powerful:

• Lower ad costs: You’re not competing to reach a broad cold audience.
• Higher ROI: Conversion rates are higher when people are already familiar with your brand.
• Automation: It acts as a 24/7 digital salesperson, following up automatically.

Who Should You Retarget?

Retargeting isn’t just for patients. You can also retarget potential staff.

Here’s who you should include:

• Website visitors who didn’t book or call
• People who viewed job listings but didn’t apply
• Past patients who haven’t returned in months
• Anyone who engaged with your videos or social media

How Retargeting Works – A Simple Overview

To run retargeting ads, you need to install tracking pixels (codes) on your website and landing pages. These pixels are provided by platforms like:

• Google Ads (for YouTube + Google Display)
• Meta (for Facebook + Instagram)
• LinkedIn

Once the code is live, it silently tracks:

• Who visited which pages
• What they clicked on
• How long they stayed

Then you can run tailored ads that match their interest.

Examples:

• Someone visited your lower back pain page? Show them an ad about relieving back pain.
• A physio clicked your “Join Our Team” page but didn’t apply? Show them a hiring ad.

Platforms to Use for Retargeting

1. Google Display Network (GDN)

Run banner ads across thousands of websites, blogs, and apps. These ads show up everywhere your potential patient browses.

Why it works:

• 90% of internet users see GDN ads
• You stay visible without relying on social media

2. YouTube Retargeting

Use short video ads that appear before videos on YouTube.

Great for:

• Educational content (e.g., “3 tips for back pain relief”)
• Gentle reminders (e.g., “Still dealing with shoulder pain?”)

3. Facebook & Instagram

Despite predictions, these platforms still dominate in daily user engagement. Retargeting here means you show up in:

• Feeds
• Stories
• Messenger
• Reels

Ad types to use:

• Carousel ads
• Short-form videos
• Static image posts with strong CTAs

Retargeting for Hiring Staff

Good clinicians are hard to find. Great ones are even harder to keep.

Use retargeting to:

• Stay top of mind with clinicians who visit your Careers page
• Re-engage candidates who clicked a job ad but didn’t finish applying
• Position your clinic as a great place to work

This turns passive browsers into active applicants—without needing a recruiter.

The Secret to High-ROI Retargeting: Segmentation

Generic ads underperform. The best ROI comes from ads tailored to the content the visitor engaged with.

Segment your campaigns by:

• Service page visited (e.g., back pain, TMJ, women’s health)
• Page type (home page vs job page)
• Source (YouTube, Instagram, Google)

Then match the ad messaging to what they already care about.

Ad Examples:

• “Still dealing with back pain? Let’s fix that today.”
• “Your first session is waiting. Book now.”
• “Looking for a better physio job? We’re hiring.”

Results You Can Expect

Clinics using retargeting consistently report:

• 3–10x return on ad spend (ROAS)
• Lower cost per new patient compared to cold ads
• Higher-quality job applicants
• Increased patient reactivations

How to Get Started

If you’re not using retargeting yet, here’s your action list:

1. Install tracking pixels on your website and landing pages.
2. Segment your audience by service pages and job pages.
3. Create 3–5 simple ads per segment (images or videos).
4. Launch campaigns on Google, Meta, and YouTube.
5. Monitor results and adjust based on engagement.

Final Thought: This Is No Longer Optional

For a growing physiotherapy clinic, retargeting is not a luxury. It’s a strategic must.

You’ve already paid (in time, money, or effort) to get people to your site. Letting 97% of them leave without follow-up is like opening the door—and then walking away.

Retargeting brings them back.

If you want to maximise your marketing ROI and stop losing warm leads, this is the move to make.Want help setting up high-converting retargeting campaigns for your practice? Click here to schedule a strategy call and discover how we support clinics like yours to grow without guesswork.